HCL

HCL Off Campus Drive Hiring Freshers For Gradate Trainee Position

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HCL Job description

Job Purpose

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

Key Responsibilities

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

Skill Sets Required

Good Communication with International Voice Support experience.
Basic knowledge on MS office.

Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.

Branch – BCA, BSC (IT/CS)

Location – South & North (Noida, Chennai, Bangalore, Hyderabad)

Batch – 2022 and 2023

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